FAQ
GENERAL QUESTIONS
What types of tours do you offer?
We offer Segway and eBike tours tailored for Alaska’s unique terrain.
Explore Juneau and beyond with our Alaskan adventure tours and shore excursions.
Do you provide bike rentals in Juneau, Alaska?
Yes, we offer bike rentals in Juneau, including e-Bike and Segway rentals. While we primarily focus on Juneau, we’re happy to provide recommendations for bike rental options in Anchorage.
What is the best time to visit Alaska for a tour?
The best time to visit Alaska is during the summer months (May–September) when the weather is mild and most outdoor activities, including Segway and e-Bike tours, are available.
Are your tours suitable for cruise passengers?
Absolutely! Our Alaska cruise shore excursions are designed with cruise schedules in mind, ensuring you enjoy an unforgettable adventure while staying on time for your ship’s departure.
Got a tour coming up in September?
See Approaching September here - blog post for additional information.
TOUR-SPECIFIC QUESTIONS
What’s included in your Segway and e-Bike tours?
Our Alaska Segway and e-Bike tours include a knowledgeable guide, safety gear, and an unforgettable journey through some of the most scenic areas in Alaska.
Do you offer guided tours?
We offer both options! Join our guided Segway or e-Bike excursions for an in-depth experience, or rent a bike or Segway.
TOURS INCLUDE:
- Alpine Wilderness Trail Ride (Segway)
- Coastal Rainforest Experience (Segway)
- Rainforest e-Bike Adventure (e-Bike)
Are the tours family-friendly?
Yes, our tours are suitable for most ages and skill levels. However, children under 12 may not be permitted on certain Segway tours due to safety regulations.
PREPARATION AND SAFETY
Do I need experience to join a Segway or e-Bike tour?
No prior experience is required! Our guides provide a safety briefing and training session before the tour begins.
Are your tours safe for families with children?
Absolutely! Safety is our top priority, especially for families. Our Alaska Segway Tours and e-Bike Excursions are designed to be safe and enjoyable for all ages. Children aged 10 and above are welcome to join our tours, ensuring the whole family can participate in the adventure.
Are your guides trained in first aid and emergency response?
Yes, all of our guides are trained in first aid and emergency response to handle any unexpected situations during your Alaska sightseeing tour or excursion. Families can rest assured knowing they are in capable hands throughout their adventure.
Do you provide safety equipment for children?
Yes, we provide all necessary safety gear, including helmets, for both children and adults.
What safety measures do you take during the tours?
Our guides conduct a comprehensive safety briefing before every tour, covering the use of equipment, rules of the road, and how to navigate Alaska's terrain. Our routes are carefully chosen for minimal traffic and maximum safety.
Are the bikes and Segways family-friendly?
Yes! Our e-Bikes come in various sizes to accommodate older kids and adults, while our Segways are intuitive and easy to learn.
What happens if someone in my family gets tired or needs assistance during the tour?
Our guided tours are designed to be flexible and accommodating. If someone in your group needs a break, our guides will adjust the pace or provide assistance. Since all tours are three hours long, we ensure there are opportunities to pause, enjoy the scenery, and recharge as needed.
Is there a minimum age requirement for tours?
Yes, children must be at least 10 years old to participate in any of our tours. This ensures a safe and enjoyable experience for everyone involved.
What happens when it rains?
Alaska’s weather can be unpredictable, so we prepare for all conditions. We provide rain gear and adjust tour routes if necessary to ensure safety. If conditions become unsuitable, we offer rescheduling or alternative options for your family’s adventure.
BOOKING AND POLICIES
How far in advance should I book my tour or rental?
We recommend booking as early as possible, especially during peak season (May–September), to secure your preferred date and time.
What is your refund policy?
Full refunds are provided for cancellations made prior to 72 hours of the tour time.
Do you offer group discounts or private tours?
Yes! We offer private tours and special rates for groups. Contact us for more details.
UNLEASH YOUR ALASKAN ADVENTURE
At iRide Alaska, we’re more than just a tour company – we’re your partners in creating memories that last a lifetime. Join us today and experience Alaska in a way that’s fun, eco-friendly, and unforgettable.